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Frequently Asked Questions

GPCT Assistance Programs General Questions

For energy assistance applications, GPCT has (3) application cycles: September 1-15, 2026; December 1-15, 2026; March 1-15, 2027. Applications are only open during these specific timeframes. If you have not received GPCT energy assistance in the 12 months prior to the application cycle, you will be eligible to submit an application for assistance. 

For water assistance applications, customers of Aquarion Water, Connecticut Water Company, and MDC are eligible to apply year-round or until all funding is exhausted. 

  • Each GPCT Assistance Program is income-based, and you will be required to provide proof of income for all adults in the household over 21. 
  • Eligible households can receive one energy assistance award (fuel or utility) per 12-month period.  
  • Customers of our three water partners (Aquarion, Connecticut Water, and MDC) can also receive one water assistance award per 12-month period. 
  • No, Generation Power CT is a small, 501(c)3 nonprofit organization that supports emergency energy assistance for income-eligible households. 
  • The Connecticut Energy Assistance Program (CEAP) is funded by the federal government and administered by the Department of Social Services and Community Action Agencies across the state. Click here to learn more or apply for CEAP.

Call us at (860) 243-2345 – we are available Monday through Friday from 9:00am to 12:00pm 

  • All voicemails will be returned within one business day. 

Email us at applications@gpct.org  

  • Email is the quickest way to be in touch! All emails are replied to as soon as possible, and always within one business day. 

Fuel Assistance Program Questions

Applicants seeking assistance with a fuel delivery need to demonstrate earning a gross household income of up to 75% State Median Income (SMI). 

Due to the nature of our emergency assistance program, we review applications with most emergent needs first.  

  • If you applied in Cycle 1 (September 1-15, 2026), all decisions will be emailed no later than November 12, 2026. 
  • If you applied in Cycle 2 (December 1-15, 2026), all decisions will be emailed no later than February 12, 2027. 
  • If you applied in Cycle 3 (March 1-15, 2027), all decisions will be emailed no later than May 14, 2027. 

All fuel deliveries for GPCT awards must be made within 30 days of the approval date. If you do not hear from your vendor, you should call them directly to schedule a fuel delivery. 

Customers do not need to submit an invoice to GPCT. All approved GPCT fuel vendors will upload invoices directly to their vendor portal. GPCT will make payment directly to the vendor. 

No, approvals can only be for a future delivery made within 30 days after your approval date. Payments are made to the vendor directly after the invoice is received. 

No, GPCT’s assistance is a for a one-time delivery and cannot result in a second delivery or credit for a future delivery. If you do not use the full $500 award, the remaining funds will support other CT households. 

If your service status changes after applying for assistance, you can email a photo of your fuel gauge to applications@gpct.org for expedited review. 

Households can receive one fuel assistance award of up to $500 per 12-month period. 

GPCT would encourage you to contact your utility company directly, as they often have additional resources such as payment plans or income-based discount rates.  

In addition, you can call the CT Infoline by dialing 2-1-1 to see if there are other available resources in your area. 

At this time, GPCT does not have furnace replacement or heating maintenance funds.  

Utility Assistance Program Questions

  • Applicants seeking utility assistance must need to demonstrate earning a gross household income of up to 75% State Median Income (SMI). 
  • Applicants for utility assistance must have a past due utility bill in the name of a household member. 
  • Applicants must also show their utility payment history showing (4) payments were made in the prior 12 months. Payments made in the same month count as one payment. 

To qualify for GPCT utility assistance, the bill must be in the name of a household member listed on your application. If the bill is a relative/landlord/other individual who does not live in the household, you would not qualify for utility assistance from GPCT. 

Due to the nature of our emergency assistance program, we review applications with most emergent needs first.  

  • If you applied in Cycle 1 (September 1-15, 2026), all decisions will be emailed no later than November 12, 2026. 
  • If you applied in Cycle 2 (December 1-15, 2026), all decisions will be emailed no later than February 12, 2027. 
  • If you applied in Cycle 3 (March 1-15, 2027), all decisions will be emailed no later than May 14, 2027. 

If you received a new bill or a shut off notice after applying, you can email a photo of the bill or shut off notice to applications@gpct.org. Your updated bill will be added to your application. If you have a shut off notice, your application will be expedited. 

Households can receive one utility assistance award of up to $500 per 12-month period. 

GPCT utility assistance requires customers to have a past due bill to qualify. The GPCT utility assistance award cannot result in a credit on your utility account. 

No, GPCT does not administer any monthly discounts or payment plans for your utility account. To access these resources, you should contact your utility company directly. 

GPCT would encourage you to call the CT Infoline by dialing 2-1-1 to see if there are other available resources in your area. 

GPCT would encourage you to contact your utility company directly, as they often have additional resources such as payment plans or income-based discount rates.  

In addition, you can call the CT Infoline by dialing 2-1-1 to see if there are other available resources in your area. 

Water Assistance Program Questions

GPCT Water Assistance Programs are open year-round or until all funding has been exhausted. 

At this time, Generation Power administers water assistance on behalf of three water companies: Aquarion Water, Connecticut Water Company, and MDC. If you do not have one of these three water companies, we do not have any available water assistance at this time. 

All GPCT Water Assistance Programs require a water bill in the name of a household member who is living in the home and listed on the application. 

  • Households can receive GPCT water assistance one per 12-months. 
  • If receiving an income-based discount rate (Aquarion’s LIRAP or Connecticut Water’s WRAP), this discount will be applied to your account for 12 months. You will be required to re-apply annually. 

Households can receive one utility assistance award of up to $500 per 12-month period. 

GPCT utility assistance requires customers to have a past due bill to qualify. The GPCT utility assistance award cannot result in a credit on your utility account. 

No, GPCT does not administer any monthly discounts or payment plans for your utility account. To access these resources, you should contact your utility company directly. 

GPCT would encourage you to call the CT Infoline by dialing 2-1-1 to see if there are other available resources in your area. 

GPCT would encourage you to contact your utility company directly, as they often have additional resources such as payment plans or income-based discount rates.  

In addition, you can call the CT Infoline by dialing 2-1-1 to see if there are other available resources in your area. 

Application Support Center

If you need help applying, you can visit one of our Application Support Center partners across the state. Click here to find an organization near you.

“As a single mother working paycheck to paycheck, the grant I received relieved so much stress for my family and I. Waking up to your grant after struggling and stressing for months is such a blessing.”  -A Client Testimony