Water Assistance Program Partners
The online application portal will be closed from June 26 to July 7. During this time, we will not be accepting applications. Please try again after July 7 or call our team for more information.
Aquarion Water Company
Aquarion Customer Assistance Program (CAP)
Aquarion customers may apply through Generation Power CT for up to $50 PREVENTION assistance (households who have a current balance) or up to $250 INTERVENTION (households who have a past-due balance) in bill payment assistance. To qualify, clients:
Earn up to 75% State Median Income (SMI), which clients verify by submitting pay stubs or other income documentation from the past 4 weeks.
Demonstrate making at least 4 payments in prior 12 months, and provide a current bill.
Submit application
Applications are closed. Please check back after July 7.
Aquarion Low-Income Rate Assistance Program (LIRAP)
Aquarion offers the LIRAP program, which provides a 12-month discount to eligible customers in CT. This program does not auto-renew; customers must reapply annually. To qualify, clients:
Earn up to 60% State Median Income (SMI), which clients verify by submitting pay stubs or other income documentation from the past 4 weeks.
Households do not need a past due bill to qualify. Eligible households will receive a 15% discount on monthly water bill for 12 months.
Submit application
Applications are closed. Please check back after July 7.
Connecticut Water Company
CT Water Company Customer Voucher Program
CT Water customers may apply through Operation Fuel to receive a grant for up to $500 on their water bill. To qualify, clients:
Earn up to 60% State Median Income (SMI), which clients verify by submitting pay stubs or other income documentation from the past 4 weeks.
Clients must provide a current bill showing past due balance and payment history showing 2 payments were made in the past 12 months.
Clients who may not qualify based on these conditions are encouraged to reach out to CT Water. CT Water is committed to helping their struggling customers, regardless of circumstance.
Applications are closed. Please check back after July 7.
CT Water Company Water Rate Assistance Program (WRAP)
CT Water offers WRAP, a tiered-discount program, to income-eligible households. This is a 2-year discount rate on the monthly water bill. To qualify, clients:
Earn up to 75% State Median Income (SMI), which clients verify by submitting pay stubs or other income documentation from the past 4 weeks.
Clients must provide a current bill showing past due balance and payment history of 4 payments of at least 50% monthly charges made in the prior 12 months.
Clients who may not qualify based on these conditions are encouraged to reach out to CT Water. CT Water is committed to helping their struggling customers, regardless of circumstance.
Applications are closed. Please check back after July 7.
Metropolitan District Commission (MDC)
MDC customers may apply through GPCT to receive a grant for up to $400 on their water bill. To qualify, clients:
Earn up to 75% State Median Income (SMI). Demonstrate at least 4 payments in the past year, and owe a past due amount on their bill.
Clients must provide a current bill showing past due balance and payment history of 4 payments of at least 50% monthly charges made in the prior 12 months.
Eligible clients may receive one grant every 12 months. Tenants of MDC customer property owners are not eligible for grant assistance.
Metropolitan District Commission (MDC) applications are currently closed due to exhausted funding.
Required Documentation
All water assistance programs require proof of income eligibility. GPCT assistance grants are not an entitlement to all Connecticut residents who fall within income guidelines.
All applications must include the following documents.
Proof of Income: Documentation for adult household members for 4 weeks prior to application date.
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- If currently employed, provide paystubs with name and date for 4 weeks.
- If not curently employed and receiving assistance (SSI, SDI) provide award letter with name and date.
- Adults without income documentation for the past 4 weeks may attest that by downloading the corresponding GPCT form and including with your online application:
Note: GPCT will provide notice to clients via email or voicemail if an application is incomplete. If an incomplete application is still pending after 30 days, the applicant may be required to re-apply as the household circumstances may have changed.
Frequently Asked Questions
GPCT Water Assistance Programs are open year-round, or until all funding has been exhausted.
- Only customers of Aquarion, Connecticut Water Company, or the Metropolitan District Commission (MDC) are currently eligible.
- Please refer to the chart above to learn more about specific eligibility requirements for each water company.
Please refer to the chart above to learn more about specific bill pay assistance and discount rate programs for each water company.
Call us at (860) 243-2345!
GPCT phone hours are Monday through Friday from 9:00am to 12:00pm.
During Energy Assistance Cycles (September 1-10, November 1-10, January 1-10, and March 1-10) we have extended phone hours Monday through Friday from 9:00am to 2:00pm.
Email us!
For quickest reply, please email applications@gpct.org
Have More Questions?
For in-person support for our applications, please visit our Application Support Center Finder.
Generation Power CT team members are available to you by phone or email. To get in touch with the team, please email applications@gpct.org.
To contact a GPCT team member by phone, please call (860) 243-2345. Please note the below phone hours:
- During Energy Application Cycles (September 2-10, November 2-10, January 2-10, March 2-10): Monday through Friday from 9:00am to 2:00pm
- All Other Times: Monday through Friday from 9:00am-12:00pm
Application Status
If you have applied, the quickest way to find the status of your application is to check online. We ask that you do not call regarding the status of your application. We review applications in the order they are received and by their priority level (i.e. those in a shut off/out of fuel situation first). We will email a decision to you as soon as possible.
Definitions for status updates include:
- Complete: Your application has been approved and payment was made on your behalf.
- Pending: This application has NOT been submitted and will not be reviewed unless you log back in and submit.
- Submitted: We have received the application and it is awaiting review from the GPCT team.
- Incomplete: Important information from your application is missing. You should receive an email regarding what is missing and must log back in to update or upload missing items. Your application cannot be approved until all information is received.
- Denied: Your application has not met our eligibility guidelines. You will receive a denial email.
ALL application notifications will be emailed only. Please check your inbox regularly, including your junk mailbox.
Note: GPCT will provide notice to clients via email or voicemail if an application is incomplete. If an application is still incomplete after 30 days, the applicant may be required to re-apply as the household circumstances may have changed.
This organization is a godsend to my family. Thank you so much for this much needed and much appreciated help! E.S. – a client from Uncasville