Water Assistance Program Partners
Aquarion Water Company
GPCT administers two programs on behalf of Aquarion Water Company: their Customer Assistance Program (CAP), which offers direct bill payment assistance, and Aquarion’s Low Income Rate Assistance Program (LIRAP), which offers a one-year income-based discount on a customer’s monthly water bill. Using GPCT’s online application, customers can choose to apply for one or both programs at the same time.
Aquarion Customer Assistance Program (CAP)
Aquarion customers can apply for the Customer Assistance Program (CAP) which has two tiers of bill payment assistance.
- CAP Prevention: Offers up to $50 in bill payment assistance to households with a current balance or past due balance of less than $250.
- CAP Intervention: Offers up to $250 in bill payment assistance to households with a past due balance exceeding $250 and/or a shut off notice.
To qualify customers must:
Earn up to 75% State Median Income (SMI) based on household size and gross income.
Demonstrate making at least 4 separate monthly payments in the prior 12 months.
Submit application
Aquarion Low-Income Rate Assistance Program (LIRAP)
Aquarion’s LIRAP program provides a one-year income-based discount rate for eligible households. This program does not auto-renew, and annual income verification is required. To qualify, customers must:
Earn up to 60% State Median Income (SMI) based on household size and gross income.
Provide a current Aquarion water bill with household member as account holder, service address, account number, and current balance
Submit application
Connecticut Water Company
GPCT administers two programs on behalf of Connecticut Water Company: their Customer Voucher Program, which offers direct bill payment assistance, and Connecticut Water Company’s Water Rate Assistance Program (WRAP), which offers a one-year income-based discount on a customer’s monthly water bill. Using GPCT’s online application, customers can choose to apply for one or both programs at the same time.
CT Water Company Customer Voucher Program
Connecticut Water customers can apply for the Customer Voucher program, which offers $500 in direct bill payment assistance on their water bill. To qualify, customers must:
Earn up to 60% State Median Income (SMI) based on household size and gross income.
Provide a current Connecticut Water Company bill with household member as account holder, service address, account number, and current balance.
Note: Customers who may not qualify for the voucher based on these guidelines are encouraged to reach out to Connecticut Water Company (CWC). CWC is committed to helping their customers, regardless of circumstance.
CT Water Company Water Rate Assistance Program (WRAP)
Connecticut Water Company’s WRAP tiered discount-rate programs offers a one-year discount to eligible households’ monthly water bills. This is not automatically renewed and requires re-determination each year. To qualify, customers must:
Earn up to 60% State Median Income (SMI) based on household size and gross income.
Provide a current Connecticut Water Company bill with household member as account holder, service address, account number, and current balance.
Note: Customers who may not qualify for the voucher based on these guidelines are encouraged to reach out to Connecticut Water Company (CWC). CWC is committed to helping their customers, regardless of circumstance.
Metropolitan District Commission (MDC)
Generation Power CT administers MDC’s bill payment assistance program, allowing qualifying customers to receive up to $400 towards their past due water bill balance. Customers are eligible once per 12-month period. To qualify, customers must:
Earn up to 75% State Median Income (SMI) based on household size and gross income.
Provide a current MDC bill with household member(s) as account holder, service address, account number, and current balance.
Demonstrate making at least (4) separate monthly payments of at least 50% monthly usage charges on their MDC account.
Eligible clients may receive one grant every 12 months.
Please note additional eligibility criteria for MDC customers:
- Tenants of MDC customer property owners are not eligible for grant assistance.
- Tenants or owners of multifamily properties are not eligible for grant assistance. MDC does not shut off multi-family properties for non-payment.
If you do not meet the above criteria, please reach out to MDC directly to inquire about payment plans or other assistance.
Required Documentation
All water assistance programs require proof of income eligibility. GPCT assistance grants are not an entitlement to all Connecticut residents who fall within income guidelines.
All applications must include the following documents.
Proof of Income: Documentation for adult household members for 4 weeks prior to application date.
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- If currently employed, provide paystubs with name and date for 4 weeks.
- If not curently employed and receiving assistance (SSI, SDI) provide award letter with name and date.
- Adults without income documentation for the past 4 weeks may attest that by downloading the corresponding GPCT form and including with your online application:
Note: GPCT will provide email notices to clients regarding all application decisions. If an incomplete application is not resubmitted or does not provide needed documentation within 30 days of application date, the applicant may be required to re-apply as household circumstances may have changed.
If you received a new bill after applying for assistance, please email it to applications@gpct.org.
Application Status
If you applied for GPCT assistance, you can log back into your application to view the updated status. We ask that you do not call regarding the status of your application. We review applications in the order they are received and by their priority level (i.e. those in a shut off/out of fuel situation first). We will email a decision to you as soon as possible.
Definitions for status updates include:
- Complete: Your application has been approved and payment was made on your behalf.
- Pending: This application has NOT been submitted and will not be reviewed unless you log back in and submit.
- Submitted: We have received the application and it is awaiting review from the GPCT team.
- Incomplete: Important information from your application is missing. You should receive an email regarding what is missing and must log back in to update or upload missing items. Your application cannot be approved until all information is received.
- Denied: Your application has not met our eligibility guidelines. You will receive a denial email.
ALL application notifications will be emailed only. Please check your inbox regularly, including your junk mailbox.
Note: If your application is denied, you will be eligible to re-apply for assistance in a future cycle when you meet the eligibility criteria. Please reach out if you have any questions regarding your denial or other decision letters.
Have More Questions?
(860) 243-2345
Monday through Friday
9:00am-12:00pm
This organization is a godsend to my family. Thank you so much for this much needed and much appreciated help! E.S. – a client from Uncasville