Customer Assistance Program (CAP)
Customer Assistance Program (CAP) is available to customers who are Connecticut residents within Aquarion’s service territory, who pay a monthly water bill (bill must be in applicant’s name). Customers may be eligible for a one-time grant of up to $250. Call (860) 243-2345 for more information.
Customers current with their bill may be eligible for a one-time voucher, per customer, in the amount of $50. This program is available year-round (subject to change based on available funding).
Low Income Rate Assistance Program (LIRAP)
Low Income Rate Assistance Program (LIRAP) is a new customer assistance program from Aquarion that provides a 15% on-bill discount for eligible customers in Connecticut.
Who is eligible for the program?
Aquarion Water customers can apply through Operation Fuel for LIRAP and CAP. We will confirm your identity and qualifications for the LIRAP program to ensure guidelines are followed. Customers must have an income that is 60% of the state median income (SMI) or lower to qualify & have made at least 4 payments in the past 12 months.
How does it work?
If you qualify for the program, you’ll receive a 15% discount that will be applied to your Aquarion Water bill each month.
How to apply?
Click here to download and fill out the application. You will need to provide basic information about your household & documentation to show income within the last 30 days or categorical eligibility through an income-based program. Once completed, your application must be submitted to Operation Fuel for review and approval via email, fax, or by mail. Types of documentation accepted:
- Social Security Supplemental Security Income (SSI)
- Temporary Assistance to Needy Families (TANF)
- Social Security Disability Insurance (SSDI)
- Helms Housing recipient paying the minimum
- Section 8 (Housing Choice Voucher Program)
- State-Administered General Assistance (SAGA)
- Rental Assistance Program (RAP)
- Medicaid
- Connecticut Energy Assistance Program
- Operation Fuel
- Paystubs (30 days of income)
After you Complete the Application & Gather Your Documents
applications@gpct.org
fax it:
(860) 955-8956
or mail it:
75 Charter Oak Avenue
Building 1, Suite 300
Hartford, CT 06106
You can contact Aquarion Water Company with questions at:
(800) 732-9678
No one should be cold in winter. Sometimes, people fall through the cracks. Generation Power CT is the safety net… DANIEL CANAVAN, AVANGRID/UNITED ILLUMINATING